Last update: 01 Sept, 2023
Legal information. Confidentiality clause, in accordance with the General Data Protection Regulation (GDPR). For the Culture & Savoir association, the protection of your personal information is our priority. Data protection laws and regulations are complied with.
When you become a member or order a product from us, we always ask you for all the information absolutely necessary to fulfill your registration or order or to invoice it. In most cases, this information is limited to name, address, contact details and bank details. When you order one of our products or services, we ask you to provide us with the information we need to fulfill your order. This contract data is stored with us. You can modify this data yourself at any time via your Member Area. Information regarding the creation of your personal access data will be sent to you after verification of your registration or order by e-mail. In order for us to be able to provide you with transparent and understandable billing at all times, it is necessary for certain products and services to temporarily store billing-related data. This data includes, for example, the connection parameters of our members to the server if they are required for invoicing. You can find out if billing data is saved for your product in your member area.
We attach great importance to quality and reliability. However, it sometimes happens that things do not go as desired on either side.
In order to be able to provide competent and prompt assistance in such a case, it may be useful to record certain usage and traffic data for a short period of time and make it available to our support staff.
This is what we do for the execution of the contract, as well as the design adapted to your needs of our products and services within the framework of legal regulations.
For some products, we offer storage services, such as email accounts or online storage, where you can store personal files. The files stored there are automatically encrypted and can only be viewed by people to whom you have previously granted access to these files.
For backup and maintenance purposes, we create encrypted backup files. The contents of your stored files cannot be decrypted or read.
Use of your personal data: We need some of your personal data for order processing and for a specific service tailored to your needs.
Data processing after receipt of order Our ambition is to offer you convincing products and premium services with the best possible price-performance ratio. In order to keep processing processes running smoothly, we will carry out order checks and fraud prevention checks before confirming your registration or contract.
Information on the registration or the contract and on the customer: You will receive by e-mail a confirmation of registration or order and information on the nature of the chosen service. For this, we will use the e-mail address you provided in the registration or contract data. You will also receive your monthly/annual invoices and useful information through this.
Service and product information: In order for you to take full advantage of all the advantages of the service or product, we will send you tips and tricks, as well as useful and complementary product solutions by e-mail and in the form of information in the user interface of your Member Area.
You can provide us with the required consent to contact us when ordering online or via your Member Area. If you no longer wish to receive such information, you can revoke your consent at any time by simple request to the association's secretariat or via your Member Area.
Opinion polls: In order to be able to offer you the best products and services in the future, we need your help. It is for this reason that we send opinion polls to our members and news-Data from time to time, usually by e-mail or in the form of a form on our website. Participation in these surveys is, of course, voluntary. You can, of course, at any time refuse the sending of opinion polls to your address after the first one.
Service and distribution partners: Insofar as we rely on any partner companies for our services or products, your data is in no way shared with third parties. Criminal Prosecution: In a few cases, lawmakers require us to provide information to law enforcement agencies and courts for the purposes of criminal proceedings. Notifications of bad debts or misuse: In the event of bad debts or disputes between the contractual partners, we always endeavor to reach an amicable agreement. If that fails, we carefully assess when and to whom to report defaults or abuse.
In addition to the right to request access to your personal data, you also have the right to request the rectification and erasure of these and the right to the portability of your personal data. Furthermore, you can object to this processing at any time. If you wish to exercise any of these rights, please write to our data protection department and we will do the necessary. Please contact us at the following address: Association Culture et Savoir 7 rue Stéphane Coignet 69008 Lyon France
If, contrary to your expectations, our privacy team is unable to address your privacy concerns, you have a right of appeal to the relevant supervisory authority: Privacy matters regarding our products and our website .
Commission Nationale de l’Informatique et des Libertés
3 Place de Fontenoy
75007 Paris- France.