Term of Sales

Last update: 01 Sept, 2023

Terms of Sales

The Culture & Savoir association offers products for sale to help finance its activity. Offers are valid while stocks last and as long as they appear on the site. The sale is only offered to buyers residing and having their deliveries in the metropolitan area. By placing an order on the site, our customers acknowledge having read and accepted them.

Personal data
  • The data collected is only used to be able to fulfill the order; they are accessible by those responsible for preparing and sending the order. They can be transmitted to banking establishments for payment execution. The data controller is the secretary of the association. In accordance with the Data Protection Act of January 6, 1978, a right of access and rectification is possible by contacting us at the following address admin@madrassa.fr


These general conditions of sale exclusively govern sales made on its website by the Culture & Savoir association 7 rue Stéphane Coignet 69008 Lyon - France.

  • The prices are indicated in euros including VAT, excluding shipping costs; the prices in force at the time of the order are applicable to it.

  • The ordering process consists of several steps :

    • 1) The Internet user selects the products he chooses from the site and indicates the desired quantity
    • 2) A summary of his order is offered to him; the user has the possibility of rectifying his order.
    • 3) The internet user validates his order: by confirming the order, the internet user acknowledges his payment obligation.
    • 4) Once the order has been validated, the Culture & Savoir association will send as soon as possible an acknowledgment of receipt of the order.

  • Secure payment : Online payment can be made by credit card or Paypal; your payment information will not be kept after payment. Payment by check is accepted; it must be sent as soon as possible by post to the following address: Association Culture & Savoir 7 rue Stéphane Coignet 69008 Lyon - France, accompanied by a copy of the order. Orders paid by check will only be taken into account after receipt of the check, domiciled with a French bank.

  • Delivery : We can only ship the products offered to persons domiciled in mainland France at the address indicated when ordering. The delivery times or period are indicated for each product at the time of the order; where possible, we do a group shipment. If this is not possible, the delivery costs of additional shipments are the responsibility of the association. The packages are sent by post and the transfer of ownership takes place when the package is delivered by post.

  • Right to retract : Pursuant to Article L121-17 I of the Consumer Code, you have the right to withdraw from this sale, without giving any reason, within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the good (or the last good if several packages from the same order are necessary). To exercise the right of withdrawal, you must notify us to Association Culture & Savoir 7 rue Stéphane Coignet 69008 Lyon - France of your decision to withdraw, by means of an unambiguous declaration (for example, letter sent by post, fax or email). You can use the model withdrawal form but it is not mandatory ( https://www.service-public.fr/particuliers/vosdroits/R38397) In order for the withdrawal period to be respected, it is sufficient that you send your decision to withdraw before the withdrawal period has expired.

Effects of withdrawal

In the event of withdrawal from you, we will refund all payments received from you, including delivery costs (except for additional costs arising from your having chosen, if applicable, a delivery method other than the cheaper method of standard delivery offered by us). This reimbursement will be made without undue delay and no later than fourteen days from the day on which we are informed of your decision to withdraw. We will proceed with the refund using the same means of payment that you used for the initial transaction; in any event, this refund will not incur costs for you. We may defer the refund until we have received the good or until you have provided proof of shipment of the good, the date chosen being that of the first of these facts. You must return or return the goods to us without undue delay no later than fourteen days after you have communicated your decision to withdraw from this contract to us. This period is deemed to have been met if you return the goods before the expiry of the fourteen day period. Your responsibility is only engaged with regard to the depreciation of the good resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of this good. You will have to bear the direct costs of returning the goods.


In accordance with the Consumer Code (article L211-4, L133-3 and R111-1), we guarantee the conformity of the products ordered during the 2 years following the purchase. You must notify us by mail and we will consider repair, replacement or refund if the first two solutions cannot be implemented. (The information concerning the legal guarantee must appear in a box). The warranty against hidden defects provided for in Articles 1641 to 1648 and 2232 of the Civil Code also applies. These guarantees apply without prejudice to the right of withdrawal.


Your complaints concerning your order should be sent to: admin@madrassa.fr. You can also call us on 09 82 54 01 61; If you are not satisfied with the answer we provide, you can contact the online dispute resolution platform set up by the European Commission. https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show


In accordance with the decree of October 30, 2015, you can use a mediation service; additional information will be given to you on the following site: http://www.economie.gouv.fr/mediation-conso.

Applicable law and jurisdiction

Any disputes arising in connection with your order are governed by French courts under French law.